Privacy policy


What Personal Information We Collect

“Personal information” means any information that identifies, relates to, or can reasonably be linked to you. It does not include anonymous or fully de-identified data.

Depending on how you use our website, we may collect:

  • Contact details including your name, billing and shipping address, phone number, and email address.
  • Financial information including payment method, transaction details (note: payment card details are processed securely by Shopify/ your payment provider - we do not store full card numbers).
  • Account information including your username, password, preferences (if you create an account).
  • Transaction information including the items viewed, added to cart, wishlisted, purchased, returned, or exchanged.
  • Communications information you include when you contact us (e.g., customer support)
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.


Where We Collect Personal Information From

We may collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, or contact us.
  • Automatically, when you browse the website (via cookies and similar tools).
  • From our service providers, such as Shopify, payment processors, and couriers who assist in fulfilling your order.
  • From our partners or other third parties, where applicable.

 

Cookies and Tracking Technologies

What are Cookies? Cookies are small text files that are placed on your device when you browse a website. They help the site function properly, improve your experience, and allow us to understand how visitors interact with our Services.

We use several types of cookies, including:

  • Essential cookies – required for the website to function (e.g., keeping items in your cart, enabling secure checkout).
  • Performance / analytics cookies – help us understand how the website is used and improve functionality.
  • Functional cookies – remember your preferences and enhance your experience.
  • Advertising / marketing cookies – used to deliver more relevant content or measure the performance of marketing activity (only used if enabled).

Our website uses cookies and similar technologies to operate the site, improve browsing, and analyse usage. If enabled, marketing cookies may also be used to provide more relevant advertising.

You can control or disable cookies at any time through your browser settings. Please note that disabling essential cookies may impact core functions of the website, including your ability to use checkout or account features.

 

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

For more information on the cookies we use and how to manage them, please refer to the “Cookies and Tracking Technologies” section above.

 

Links to Third Party Websites

Our site may contain links to websites not operated by Kallpa Move.
We are not responsible for the privacy practices or content of those websites.
Please review their privacy policies before providing any personal information.


Security and Data Retention

We retain personal information only for as long as necessary to:

  • fulfil your orders,
  • provide services,
  • meet legal obligations,
  • resolve disputes,
  • enforce our agreements.


Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right of Access: request a copy of your personal data.
  • Right to Rectification: correct inaccurate or incomplete data.
  • Right to Erasure: request deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: in certain cases.
  • Right to Data Portability: request transfer of your data to you or another provider.
  • Right to Object: to certain processing (including marketing).
  • Right to Withdraw Consent: where processing is based on consent (e.g., marketing emails).

You can opt out of marketing at any time using the “unsubscribe” link in emails.


Changes to This Privacy Policy

Kallpa Move may update this Privacy Policy from time to time. Any updates will be posted on this page.


Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at enquiries@kallpamove.com